GAIN MORE SATISFIED CLIENTS
BY USING OUR CALL CENTER APPLICATION
Call Center App is an application that monitors the running of the entire Call Center, with very serious analytics, and it is easy to use.
6 reasons why you need the Call Center application:
Collecting data on all calls
Operator control
Forget about pen and paper
Insight into each call
No more lost calls
Access from any location
Make things easier for operators, and raise the quality of service at the same time!
Perform data analysis, identify malfunctions in the operation of your Call Center and improve your business. There is a possibility of complete customization of the application to the needs of your business
What you gain:
- Call log
- Complete database on customers - entry and search by all parameters
- Complete customer/client tracking from the first call
- Unlimited number of operators
- Monitoring the work of operators
- Tracking account status
- Measuring the response time of operators
- Monitoring the communication between operators
- Display order status
- Possibility of connecting to an IP telephone exchange
- Possibility of connecting to a database of post express
- Parcel tracking